Dealing with Complaints at Yellow Jersey: Our Dedication to You
At Yellow Jersey, we’re dedicated to offering distinctive service to our prospects, whether or not you’re insuring your bicycle, journey plans, or each. Nonetheless, we perceive that typically issues might not go as anticipated, and when you’ve got any issues, we need to make issues proper as shortly and pretty as potential.
Our complaints course of is designed to make sure that your issues are addressed effectively, transparently, and with the best stage of care. Under, we’d like to stipulate the steps you possibly can take to file a criticism, with separate processes for bicycle insurance coverage and journey insurance coverage.
We take all complaints significantly and can do our greatest to resolve them shortly and pretty. A abstract of our complaint-handling procedures is out there HERE.
Find out how to Make a Grievance
Bicycle Insurance coverage Complaints Course of
Step 1: Contact Us First
When you have a criticism relating to your bicycle insurance coverage, please get in contact with us instantly:
Buyer Providers ManagerYellow Jersey, Prospero, 73 London Highway, Redhill, Surrey, RH1 1LQTel: +44 (0)333 003 0046Email: help@yellowjersey.co.uk
Step 2: Escalate to the Monetary Ombudsman Service
In case you are nonetheless dissatisfied with our response, you might have the correct to refer your criticism to:
Monetary Ombudsman Service58 Alternate Tower, London, E14 9SRTel: 0800 0234 567 (free on cellphones and landlines)Tel: 0300 1239 123 (prices not more than calls to 01 and 02 numbers)E mail: criticism.information@financial-ombudsman.org.ukWebsite: www.financial-ombudsman.org.uk
Journey Insurance coverage Complaints Course of
Step 1: Contact the Related Social gathering First
In case your criticism is a few declare, please direct it to:
Claims Settlement Businesses Limited308-314 London Highway, Hadleigh, Essex SS7 2DDTel: UK +44(0)1702 553 443Email: complaints@csal.co.uk
In case your criticism is just not a few declare (i.e. the sale of a journey coverage), please contact:
Buyer Providers ManagerYellow Jersey, Prospero, 73 London Highway, Redhill, Surrey, RH1 1LQTel: +44 (0)333 003 0046Email: help@yellowjersey.co.uk
Step 2: Escalate to Lloyd’s
In case you are not happy with the response from Yellow Jersey or CSA, it’s possible you’ll refer your criticism to Lloyd’s:
Complaints at Lloyd’sFidentia Home, Walter Burke Method, Chatham Maritime, Kent, ME4 4RNTel: +44 (0)20 7327 5693Email: complaints@lloyds.comWebsite: www.lloyds.com/complaints
Particulars of Lloyd’s complaints process are set out within the leaflet “How We Will Deal with Your Grievance,” out there from this hyperlink on their web site. Alternatively, it’s possible you’ll request a tough copy from Lloyd’s.
Step 3: Various Dispute Decision (ADR)
In case you are nonetheless sad after Lloyd’s has reviewed your criticism, you might have the correct to refer your criticism to an alternate dispute decision (ADR) physique, relying in your location.
For UK Residents:
Monetary Ombudsman Service58 Alternate Tower, London, E14 9SRTel: 0800 0234 567 (free on cellphones and landlines)Tel: 0300 1239 123 (prices not more than calls to 01 and 02 numbers)E mail: criticism.information@financial-ombudsman.org.ukWebsite: www.financial-ombudsman.org.uk
For Isle of Man Residents:
Monetary Providers Ombudsman SchemeThie Slieau Whallian, Foxdale Highway, St John’s, Isle of Man, IM4 3ASTel: +44(0) 1624 686500Fax: +44(0) 1624 686504Email: ombudsman@iomoft.gov.imWebsite: https://www.gov.im/oft/ombudsman/
For Channel Islands Residents:
Channel Islands Monetary OmbudsmanPO Field 114, Jersey, Channel Islands, JE4 9QGJersey: +44 (0)1534 748610Guernsey: +44 (0)1481 722218International: +44 1534 748610Fax: +44 1534 747629Email: enquiries@ci-fo.orgWebsite: www.ci-fo.org
Our Dedication to Your Satisfaction
At Yellow Jersey, we view complaints as alternatives to reinforce our service. We’re devoted to resolving points pretty, transparently, and as swiftly as potential. If you happen to ever want to lift a problem, know that we’re right here to hear and help you each step of the best way.
Thanks for trusting Yellow Jersey—we’re right here to guard you and your adventures, regardless of the place they take you.
